The watch would not connect to the smartphone, customer support responds very slowly and the problem was never solved. The emergency watch has gone back, not least because of the customer service that simply does not work. A shame, we would have liked to use the watch.
4.2
833 reviews
collected by WebwinkelKeur
Reviews from our customers
This page shows every review that customers leave about our shop through WebwinkelKeur, including the critical ones. We reply to almost every review, so you can see exactly how we handle questions, doubts and complaints.
Really pleased. The first one was broken, we reported it, sent it back and were able to order a new one with a credit note.
Reply from KUUS.14 October 2026
Hello Hennie, good to read that you are happy with our KUUS.S2 watch. One tip to make the battery last longer is to set the working mode to sleep mode in the settings of the KUUS.app. The watch will then only connect to the KUUS.app when you press the "search" icon in the app, instead of every 10 or 60 minutes. Enjoy the watch, Regards, team KUUS.
I am getting on in years (80). As I am not good with technology, it was installed for me; in practice it works well and gives me a feeling of safety. It is also reliable. I wear it day and night. One constructive point: it needs charging quite often.
Reply from KUUS.13 October 2026
Hello Dick, first of all thank you for choosing KUUS. Good to see that you rate our KUUS. product with 3 stars. We do our utmost to bring a good product to market. Enjoy your KUUS. product. Regards, Eric from KUUS.
We were helped very well when the Kuus broke down. Everything was explained clearly.
Reply from KUUS.11 October 2026
Hello KUUS. customer, thank you for rating our service with 5 stars. We do our utmost to gain satisfied customers and to keep them. Regards, team KUUS.
A nice camera in itself, it works well with the app. For 55 euros I had expected slightly better image quality, and the SD card slot looks a little bent, though the card does seem to fit properly. If you want to watch the videos on your computer via the SD card, that is not possible. The files are saved with an extension you cannot open, so no MP4 or similar. Only through the app. After contacting customer service, a free return turned out not to be possible for a product that does not meet expectations. You are better off ordering through Bol.com, where returns are free.
Reply from KUUS.10 October 2026
Hello Charlie, thank you for your review and good to hear the camera works well with the app. The recordings on the SD card are encrypted on purpose. If the card is lost or the camera is stolen, nobody can view your footage. That is why you open them only in the app. Would you like a recording on your computer? Save the video in the app to your phone or tablet and then transfer it to your computer. You will get an ordinary video file. If the SD slot really is skewed, please get in touch. Our 2 year warranty applies and we will sort it out for you. You can always email us at support@kuus.com. Regards, team KUUS.
If you have no experience, getting the watch up and running is quite complicated.
Reply from KUUS.10 October 2026
Dear Floor, thank you for your review. Apologies if getting the watch running with the app is complicated. Not everyone works with apps every day. That is why we made a manual and instruction videos. If someone would rather install it together, that can be done with family or through our customer service. Regards, team KUUS.
Clear sound, GPS unfortunately not accurate. Quick to set up. Nice design. User-friendly.
Reply from KUUS.8 October 2026
Thank you for your review, Gerlinda! Regards, Bas from KUUS.
Nice design.
Reply from KUUS.8 October 2026
Thank you for your review, Kim! Regards, Eric from KUUS.
Dear Sir or Madam, unfortunately I cannot leave a review yet, because the senior watch has not arrived.
Good value for money. A nice, good watch. Clear information on the website.
Hard for a layperson to understand and carry out.
Good watch with fall detection. A shame there is no round model.
I am very happy with it
Good and affordable alarm device.
Easy set-up
I have the Kuus S5 and it is very thick, which makes it uncomfortable to wear, the GPS is simply 15 km out, and what I miss is that you cannot measure your blood oxygen or your blood pressure, which I do think matters for somewhat older people, since that is basically what it is made for. So for me it was a bad buy.
Easy to set up. Clear app. The GPS location could be a little more accurate....
The watch works as expected. Setting it up is a bit of a job, but if you follow the video you will manage. When using prepaid, bear in mind that a verification code is sent when you create an account with the mobile provider. So it is handy to do that while the SIM card supplied is still in the phone. Prompt delivery.
Lovely watch
Easy to use. Set up quickly.
Good. Fast delivery. Easy to get started with. Set up quickly.
Luckily I have not had to use it for an alarm yet. Getting the alarm watch working took a lot of effort, unfortunately. Otherwise fine!
Looks fine. Too early to judge how well it works.
Good information about the product
Easy to use and quick to set up.
Clear website, quick follow-up
Easy to use. My mother can live safely at home.
At first it took a lot of effort to set the watch up. The GPS turned out to be faulty. I have now been given a new one, and that works!
Installing the mini camera is rather complicated, partly because of the small print in the installation guide.
The watch with the other strap is comfortable and looks nicer on a woman, but !!!!! GPS !!! is not accurate.
It was quite a puzzle, good thing my grandson installed everything
Very happy, and thank you again for sending the watch after all
I hope you will compensate me for this.
My S5 watch has worked perfectly so far.
I hope it will not come to that.
Very happy
The screen breaks very quickly. You should include a screen protector with it straight away.
Reply from KUUS.23 August 2026
Hello Marian, first of all thank you for choosing KUUS. I understand your comment, although this is not something we hear very often. Some customers really like having extra protection on the screen. Others prefer not to, because it makes swiping slightly less responsive. That is why we take the middle road and supply a thin plastic screen protector as standard, which also protects the screen. Enjoy your KUUS. watch, The KUUS. team
The items all have a price including shipping costs. That is very unfavourable when buying several items or small parcels with various small products
Reply from KUUS.20 August 2026
Dear Lon, first of all thank you for choosing our brand. We ship all our products from one central warehouse. This has allowed us to agree keen shipping rates with our carriers. When setting the sale price of each individual product we have already taken these favourable shipping costs into account. This lets us keep our prices transparent and prevents customers from being faced with separate shipping costs afterwards. When several items are ordered they are shipped together where possible. The sale prices of the individual products do not change as a result, however, because the shipping costs are part of our overall pricing. We understand that this can come across differently with several small items, but this approach lets us keep our prices and logistics consistent and clear for all customers. regards team KUUS.
Still not received after 6 days.
Reply from KUUS.20 August 2026
Hello Luzaan, first of all thank you for choosing KUUS. We do our utmost to deliver the product you ordered to the address you gave us as quickly as possible. Our products are handed over to our current carrier every day as well. We are finding, however, that they are falling far short of the delivery promise. Because we try to deliver our product on time as agreed, we are in the process of moving to a new carrier. This will not be resolved within a few days, though, and we hope for your understanding. Regards, Eric from KUUS.
I am glad there are people with good experiences. For me it was the opposite, I sent the watches back. Had an IT person there as well. Could not get the watch working properly. The SIM worked badly, right up to not at all. Then bought a new SIM card, which also worked poorly and kept dropping out. I also saw it as a drawback that you end up with a 2nd mobile number. So one from the watch and my own mobile. After a good two and a half hours of struggling with the installation, I decided to send the watch back along with the SIM card I was given. I will say, though, that KUUS is customer friendly, easy to reach and did speak with me
Reply from KUUS.20 August 2026
Dear Rob, our apologies that you and your helper did not manage to complete the installation of the KUUS. product quickly. We have a manual available in Dutch and various instruction videos. It also makes sense that you get a separate mobile number for the KUUS. watch. After all, you have a (small) mobile phone on your wrist that will call your helper in an emergency. Regards, team KUUS. PS: good to hear you appreciate our customer service, that is part of a good brand too!
We show the most recent 40 of 833 reviews in total.
