Privacy policy WCMK B.V.

About our privacy policy

WCMK b.v. cares a great deal about your privacy. We therefore process only the data we need for our service and for improving it, and we handle the information we have collected about you and your use of our services carefully. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services offered on it by WCMK b.v. These terms took effect on 08/09/2023; when a new version is published, all previous versions cease to apply. This privacy policy describes which data about you we collect, what that data is used for and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse and what rights you have regarding the personal data you provide to us.

If you have questions about our privacy policy you can contact our privacy contact person; the contact details are at the end of this policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who can see the data.

Webshop software

WooCommerce

Our webshop was developed with software from WooCommerce. Personal data you make available to us for our service is shared with this party. WooCommerce has access to your data to provide us with technical support; they will never use your data for any other purpose. Under the agreement we have with them, WooCommerce is obliged to take appropriate security measures. These consist of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information about your use of the software; no personal data is collected or stored. WooCommerce reserves the right to share collected data within its own group in order to improve the service further.

Web hosting

Mediya

We use web hosting and email services from Mediya. Mediya processes personal data on our behalf and does not use your data for its own purposes. This party may collect metadata about the use of the services. That is not personal data. Mediya has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Mediya is bound to confidentiality under the agreement.

Email and mailing lists

Klaviyo

Our website uses Klaviyo, a third party that handles the email traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through the servers of Mediya b.v. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you see the unsubscribe link. If you click it you will no longer receive email from our website. That can seriously reduce the functionality of our website. Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies that show whether emails are opened and read. Klaviyo reserves the right to use your data to improve the service further and, within that context, to share information with third parties.

Mediya

For our regular business email traffic we use the services of Mediya. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your data and ours as far as possible. Mediya has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie

To handle part of the payments in our webshop we use the Mollie platform. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to improve the service further and, within that context, to share anonymised data with third parties. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not keep your data longer than statutory periods permit.

Reviews

Kiyoh

We collect reviews through the Kiyoh platform. If you leave a review through Kiyoh you are required to provide your name, place of residence and email address. Kiyoh shares this data with us so we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases Kiyoh may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with Kiyoh. They use this data only to invite you to leave a review. Kiyoh has taken appropriate technical and organisational measures to protect your personal data. Kiyoh reserves the right to engage third parties in order to deliver the service, for which we have given Kiyoh permission. All safeguards mentioned above also apply to the parts of Kiyoh's service for which they engage third parties. Kiyoh keeps your personal data for as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer; you can find their contact details on the Kiyoh website.

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this data with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties in order to deliver the service, for which we have given permission. All safeguards mentioned above also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

Maximus Packing

When you place an order with us it is our job to have your parcel delivered to you. We use the services of Maximus Packing to carry out deliveries. For that it is necessary that we share your name, address and place of residence with Maximus Packing. Maximus Packing uses this data only to perform the agreement. If Maximus Packing engages subcontractors, Maximus Packing also makes your data available to those parties.

Invoicing and bookkeeping

Lenssen advies

For keeping our administration and bookkeeping we use the services of Lenssen advies. We share your name, address and place of residence and details of your order. This data is used to administer sales invoices. Your personal data is transmitted and stored securely. Lenssen advies is bound to confidentiality and treats your data confidentially. Lenssen advies does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell part of our items through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to handle your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Amazon

We sell part of our items through the Amazon platform. If you place an order through this platform, Amazon shares your order and personal data with us. We use this data to handle your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of the data processing

General purpose of the processing

We use your data solely for our service. That means the purpose of the processing is always directly connected to the order you place. We do not use your data for targeted marketing. If you share data with us and we use that data to contact you at a later moment, other than at your own request, we ask your explicit permission for that. Your data is not shared with third parties, other than to meet bookkeeping and other administrative obligations. All those third parties are bound to confidentiality on the basis of the agreement between them and us, an oath or a statutory obligation.

Automatically collected data

Data collected automatically by our website is processed with the aim of improving our service further. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases WCMK b.v. may be required by law to share your data in connection with a tax or criminal investigation by the authorities. In such a case we are forced to share your data, but we will resist that within the possibilities the law offers us.

Retention periods

We keep your data for as long as you are our customer. That means we keep your customer profile until you tell us you no longer wish to use our services. If you tell us that, we also treat it as a request to be forgotten. It also means we do not keep your data longer than two years from the last contact or transaction, unless there is a statutory ground for doing so. Under applicable administrative obligations we have to keep invoices containing your personal data, so we keep that data for as long as the applicable period runs. Employees, however, no longer have access to your customer profile and to documents we produced in connection with your order.

Your rights

Under applicable Dutch and European legislation you as a data subject have certain rights regarding the personal data processed by us or on our behalf. Below we explain what those rights are and how you can invoke them. To prevent misuse we send transcripts and copies of your data only to the email address already known to us. If you wish to receive the data at another email address or by post, for example, we will ask you to identify yourself. We keep a record of handled requests; in the case of a request to be forgotten we record anonymised data. You receive all transcripts and copies of data in the machine readable data format we use within our systems. You always have the right to file a complaint with the data protection authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to view the data we process or have processed that relates to you or can be traced back to you. You can send a request to that effect to our privacy contact person. You then receive a reply to your request within 30 days. If your request is granted, we send a copy of all data to the email address known to us, with an overview of the processors holding that data, stating the category under which we have stored it.

Right of rectification

You always have the right to have the data we process or have processed that relates to you or can be traced back to you corrected. You can send a request to that effect to our privacy contact person. You then receive a reply within 30 days. If your request is granted, we send a confirmation to the email address known to us that the data has been changed.

Right to restriction of processing

You always have the right to restrict the processing of data we process or have processed that relates to you or can be traced back to you. You can send a request to that effect to our privacy contact person. You then receive a reply within 30 days. If your request is granted, we send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process or have processed that relates to you or can be traced back to you processed by another party. You can send a request to that effect to our privacy contact person. You then receive a reply within 30 days. If your request is granted, we send transcripts or copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address known to us. In all likelihood we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In certain cases you have the right to object to the processing of your personal data by or on behalf of WCMK b.v. If you object, we immediately stop the data processing pending the handling of your objection. If your objection is well founded, we make transcripts and copies of the data we process or have processed available to you and then stop the processing permanently. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in a way that makes this right applicable. If you think otherwise, please contact our privacy contact person.

Cookies

Google Analytics

Cookies from the American company Google are placed through our website as part of the "Analytics" service. We use this service to track and receive reports about how visitors use the website. This processor may be required by applicable laws and regulations to give access to this data. We collect information about your browsing behaviour and share this data with Google. Google can interpret this information in combination with other data sets and in that way follow your movements on the internet. Google uses this information for, among other things, offering targeted advertising (Ads) and other Google services and products.

Cookies from third parties

Where software solutions from third parties use cookies, that is stated in this privacy policy.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you always find the most recent version. If the new privacy policy has consequences for the way we process data we have already collected about you, we will inform you by email.

Contact details WCMK b.v.

Expeditiestraat 12
5961PX Horst
The Netherlands
E support@kuus.shop

Privacy contact person

B. Lommen