Warranty

KUUS warranty policy

From 1 January 2026 we give a 2 year KUUS warranty on our products, from the date of delivery. This warranty applies in addition to the statutory warranty you always have as a consumer.

If your product was bought before 1 January 2026, you have a 1 year warranty.

The statutory warranty means a product has to do what you may reasonably expect from it under normal use. Our 2 year KUUS warranty does not limit those statutory rights.

Within the warranty period we provide a suitable solution if a product has a manufacturing fault or a technical defect. Depending on the product and the problem that can be a repair, a replacement or a refund.

The warranty applies only under normal use. It does not apply to damage or defects caused by:

• incorrect or careless use.
• dropping, knocking or other damage from use.
• water damage.
• swimming or immersion in water.
• opening, modifying or repairing by the customer or a third party.
• incorrect charging or use of unsuitable accessories.
• normal wear and tear.
• scratches, dents, discolouration or other traces of use.
• damage to parts that wear through normal use.
• external causes such as poor network coverage, wrong settings, the wrong SIM card, no calling credit or problems with external apps.

Our products are not waterproof unless stated otherwise. They are not fully waterproof. Use while swimming or under water falls outside the warranty.

If a product is covered by the warranty, we first try to repair or replace it. A refund only comes into play when repair or replacement is not possible or does not offer a reasonable solution.

For returns within the cooling-off period, the product may only be used as far as needed to assess it, as you would in a shop. If the product has been used or damaged beyond that, we may deduct a reasonable reduction in value from the amount refunded.